VCE 2 Pass

Question No. 1

Which are three characteristics of key performance indicators (KPIs)? (Choose three.)

• A. KPIs are set according to magnitude and urgency
• B. KPIs must be strategic and tactical in nature
• C. KPIs measure progress against goals
• D. KPIs can be financial, managerial, or operational
• E. KPIs define what needs to happen to achieve desired results within a timeframe

Question No. 2

Which framework is used to plan influential communication when seeking customer support for action?

• A. business model canvas
• B. principled negotiation
• C. seven elements
• D. stakeholder analysis matrix

Question No. 3

Which option is one of the ways customers expect to gain access to a capability while paying for it?

• A. improve operations
• B. encourage consumption
• C. acquire technology
• D. access new cloud services

Question No. 4

Which value does a customer realize from the Cisco Business Architecture approach?

• A. Capture and realize business value from product feature demonstrations.
• B. Ensures Cisco relevancy to business capabilities and business solutions.
• C. Capture and realize business value from defined business outcomes.
• D. Ensures that the customer is up to date with all the latest product capabilities.

Question No. 5

What are the most reliable sources for enablement at Cisco besides playbooks?

• A. Wikipedia & Google
• B. PartnerCentral and Salesconnect
• C. Industry articles & blogs
• D. Research and trends reports